UPS failure / power outage
Incident Report for ChargeOver
Our primary data center (511 Building in Minneapolis, MN) experienced a full-building power outage. Although the building has backup generators and full-building UPS power, the UPS fail to pick up the power outage when the power to the building was cut.

ChargeOver staff were alerted immediately, as was the facility staff.

The 511 Building is now taking bids to install a parallel (backup) UPS to prevent this kind of issue in the future.

All ChargeOver services are back online, and we have confirmed that no data was lost. Any scheduled tasks or events have been processed.

Total downtime was approximately 2 hours.
Posted Apr 22, 2017 - 09:21 CDT