Resolved -
This incident has been resolved, and all services are functioning normally now.
A postmortem will follow.
Aug 1, 09:58 CDT
Update -
We are continuing to monitor for any further issues.
Automated processes (creating invoices; running payments; syncing to QuickBooks/Xero/Salesforce) continue to catch up.
Aug 1, 05:44 CDT
Update -
We are continuing to monitor for any further issues.
Aug 1, 04:46 CDT
Monitoring -
ChargeOver service has been restored.
Automated invoice generation, and automated payment processing is delayed, but will catch up rapidly and will not require any manual action by merchants. Sync of data to other platforms (QuickBooks, Xero, Salesforce) will be delayed, but will catch up rapidly, and will not require any manual re-sync.
More updates and a postmortem will be posted later.
Aug 1, 04:45 CDT
Identified -
ChargeOver is currently inaccessible.
We are working on a resolution ASAP.
Aug 1, 01:24 CDT