Some emails are stuck in a SENDING... state

Incident Report for ChargeOver

Resolved

We have identified an issue where some emails sent the evening of March 10 / the morning of March 11 appear to be stuck in a SENDING state, instead of being delivered.

We have identified and resolved an issue where an internal network attached storage device became disconnected, causing some emails to get stuck in a SENDING... state, instead of actually being delivered.

We are still investigating root cause further.
Posted Mar 10, 2025 - 19:00 CDT