Some users are unable to log in from https://app.chargeover.com

Incident Report for ChargeOver

Resolved

The login issue has been resolved.

Posted May 09, 2023 - 11:45 CDT

Identified

We have identified the login issue, and are working on a fix.

You can continue to log in at https://(your-company-name).chargeover.com/admin/ while we work towards a fix.

This issue does NOT affect any scheduled processes. Invoices were created, and payments were run as scheduled, without problem.

Posted May 09, 2023 - 11:26 CDT

Investigating

Some users are unable to log in at https://app.chargeover.com/

If you are having trouble, you can log in at your account-specific URL immediately instead.
For example, log in at https://(your-company-name-here).chargeover.com/admin/

We are investigating, and will provide further updates soon.

Posted May 09, 2023 - 10:22 CDT

This incident affected: Main Application.